Who is behind BrickGuild Toys ?
My name is Matt Rich, i was born and raised in Montreal, Canada. My earliest LEGO-related memory is receiving the 6024 Bandit Ambush set as a Christmas gift all the way back in 1996. Since then, i was completely hooked. During my teenage years, i was active on most of the oldschool platforms such as LUGnet, Brickshelf & MOCpages. I created BrickGuild after a 10 years dark age, mostly due to the lack of printed elements amongst certain themes such as Castle and other popular franchises.
Where are you located ?
Matt is in Montréal, Québec, Canada. Larcielist is Texas, USA.
When are you shipping my order ?
Since we run BrickGuild purely as a hobby and not as a main occupation, shipping can either be very quick or take a little more time than usual. That's why we have a handling time ranging from 2 business days up to 1 month for dispatching packages.
What shipping method are you using to send out orders ?
I'm sending every orders with Canada Post. Tracked package is mandatory to ensure we know the package is going from point A to point B. The prices you see quoted on the website are Canada Post's rates, not mine. I do not make money out of shipping fee. If you would like your order to be sent with a different type of service, feel free to message me and we'll figure it out. If you choose an untracked shipping method, you take the chance of having a lost package since we won't be able to track the package. At this point, if the package is lost, i can't do anything about it.
If you would like your package to be sent using any other courier service like DHL or UPS, simply checkout your order normally with regular shipping cost and message us so we can arrange it.
What is the return policy ?
No returns or refunds possible. If your order is messed up in any way, please message us either via Instagram @brickguildtoys or at firstname.lastname@example.org so i can make it great.